Received Wrong ItemAs we always try to make sure we sent the right product that was purchased, a mistake in shipment can occur. Please send us a photo of the incorrect item along with the invoice received and we’ll work out a solution together.
It will be listed on your cart check out.
Please keep in mind our products are handcrafted and that orders may take 7-10 business days to be fulfilled.*
Domestic and international orders will be sent a tracking number in their confirmation email.
Shipping within the United States is handled by USPS.
** Our business days are Monday to Friday.**
Lost/Missing PackagesAfter your order is shipped, please allow 2-3 business days for delivery. If you haven't received any updates after the expected time or hasn't arrived, but status shows it was delivered, please consider before contacting:
- Delays due to weather or holiday conditions that can affect time of transit
- Check of any attempted delivery notice from the postal office
- Ask if someone has accepted the package delivery
If none of them has resolved the issue, please contact us as we can verify if the shipping address inputted was printed on the label and ship correctly. However, after the package has left the Miami Fitwear facility, we are not responsible for missing packages and highly urge you to immediately contact your local post office to file a claim if it's concluded of being lost.
International orders may be liable for customer and import duty, quotas, permits, VAT, product restrictions and other local requirements including UK Royal Mail HANDLING FEE. We are not responsible for any penalties or fees imposed by your local government. Be sure to check with your specific country for any guidelines and regulations they might have before you place an order. If you have any questions/concerns prior to placing your order, please contact firstname.lastname@example.org
Happy Shopping!! ❤️