All of our products are made-to-order, and are designed, cut, and sewn in house - completely under one roof! Our current lead time for made-to-order products is approximately 2-3 weeks.
Within 14 days of receiving your order, a return may be requested via this return portal: https://miamifitwear.com/tools/return-request
If you wish to return an item for a different size or style, please send it back to us after we accept the request.* Anything after that date will not be accepted. As soon as we receive and inspect the product, we will send an email for store credit which can be applied to your next purchase.** Store credit never expires and is issued in the form of a digital code. These cannot be used with other discounts/promotional codes.
As our products are made to order, we only issue store credit - no refunds or exchanges. Purchases using a discount/promotional code offers will be final sale and will not be eligible for returns/credit and exchanges.
HOWEVER if you are a first-time customer that purchased using a discount code, a one time exception will be made for a return/exchange request. We understand that there can be a mistake with choosing a size from a new apparel company. Also a full refund is applicable if you are not 100% satisfied with our product.
All returned products must be new, unworn, and unwashed with tags attached.
*Customers are responsible for return shipping costs. Original delivery charges are non-refundable.
**Prices of our products are subject to change at any time due to manufacturing costs.**
Please note, we do not accept returns for any merchandise manufactured for another retail store or wholesale source. Each store has their own policies and terms of service, so returns must be directed to the specific place of purchase.
Received Wrong ItemThough we strive to always send the exact product purchased, shipment mistakes can occur. Please send us a photo of the incorrect item along with the invoice received, and we’ll work out a solution together.
- All custom leggings (including Milestone, OMG Tribe and XXL Tribe) are final sales. No returns, exchanges or credit will be offered.
- Seasonal/Holiday products
- Any purchases using a discount/promotional code.
- Gift Cards
Please keep in mind our products are handcrafted and that orders may take 10-14 business days to be fulfilled.* During times of holidays and sales, we can gain high volumes of orders to process and may take longer than usual time of fulfilment.
** Our business days and hours are Monday to Friday from 8am-5pm CST. Excluding weekends and holidays**
Domestic and international orders will be sent a tracking number in their confirmation email.
Shipping within the United States is handled by FedEx and in some regions, USPS.
All orders ship with delivery confirmation for tracking purposes. We are unable to provide tracking information beyond what is supplied by USPS and FedEx.
Lost/Missing PackagesAfter your order is shipped, please allow 2-3 business days for delivery. If you haven't received your order within the expected time, and/or haven't received any information about delays, please consider the following before contacting us:
- Weather conditions or holidays that may have affected time of transit
- Look for an attempted delivery notice from FedEx or USPS
- Ask neighbors or relatives if they have accepted the package on your behalf
If the issue cannot be identified or resolved, please contact us so that we can verify that we had the correct shipping address. However, after the shipment has left the Miami Fitwear facility, we are not responsible for missing packages, and urge you to immediately contact the mail carrier to file a claim if you believe it has been lost in transit.
International orders may be liable for customer and import duty, quotas, permits, VAT, product restrictions and other local requirements including UK Royal Mail HANDLING FEE. We are not responsible for any penalties or fees imposed by your local government. Be sure to check with your specific country for any guidelines and regulations they might have before you place an order. If you have any questions/concerns prior to placing your order, please contact firstname.lastname@example.org
Happy Shopping!! ❤️