Order Policy

CUSTOMER SERVICE AND BUSINESS HOURS
Monday - Friday
8AM - 5PM US Central Time 

PLACING AN ORDER
After receiving an order, it gets sent to the production team and will soon begin the process.  As all pants products are made to order, they will go through steps towards fulfillment: printing, fabric placing, sublimating, sewing, and finally inspection before shipment.   This full process can take about 10-14 business days to complete due to order queues.
We do our best to make sure everything is in top quality for our customers.

ORDER CHANGES 
If there was a mistake in placing the order or had a change of mind on the style and size, we require you to contact us within 30 minutes from the time the order was placed.  Please take this into consideration as we cannot guarantee a requested change after the remaining time has passed.

CUSTOM REQUESTS ON AVAILABLE/UNAVAILABLE PRODUCTS
We ask you kindly to email us about the custom changes you may like on a product.   Depending on our order queue and complexity of the request, we may not accept the proposal.   Please know that ALL customs may require extra fees and will not be applied to any of our free US shipping offers.

ADDING PRODUCTS TO AN EXISTING ORDER
Unfortunately, these requests cannot be accepted as it could disrupt the production process as we make great effort to complete the order on time without any errors or mix-ups. 

ORDER FULFILLMENT
All of our made products are tagged and packaged along with a printed invoice of the order inside. This completes the order as you will get a shipping confirmation email as the label is printed and soon will get dropped off to the post office.  Allow the usual time of delivery of 2-3 business days of the mail carrier. Please take a look at our returns and shipping policy for more information.  

 

Frequently Asked Questions

WHAT IS THE INSEAM FOR A LEGGING AND CAPRI?
27 inches - Legging In-Seam
19 inches - Capri In-Seam

IF I'M IN-BETWEEN SIZES, SHOULD I SIZE UP OR DOWN?
We recommend sizing down to achieve the proper fit! 

WHAT IS THE DIFFERENCE IN LENGTH BETWEEN LEGGING AND CAPRI?
With our capris, they are 8 inches shorter in length compare to the leggings. 

I'D PURCHASED A LEGGING AND THE CROTCH AREA IS SAGGY WHEN WORN?
The size of the legging are too big and we suggest sizing down on future purchases.

Got another question? Please contact us and we'll be happy to answer!