Returns and Exchanges

Return Portal

We know sometimes things just don't work out and we're here to help you through any needed returns and exchanges!  

At this time due to the circumstances surrounding
COVID-19, as a safety measure the items below cannot be returned:
-
Tops and Headwear : Sports Tanks, Shirts, Bandeaus, Masks, Scrub Caps, Neck Gaiters, and Headbands


Return and exchange requests can made within 30 days after order delivery to give our customers the time needed to make sure everything is to satisfactory!  If reached out after that time window, unfortunately we can no longer honor that request.  All return items must still be in new, unworn, and unwashed condition with tags attached.  

You may send a request using our return portal for store credit and exchanges! Be sure to provide any reason for the return as we greatly appreciate feedback that can help us improve our products and service!  

Requesting refunds in original form of payment is not offered.  Returns can only be issued as digital store credit or exchanges. 

Approved return and exchange requests, customers will be provided a pre-paid USPS shipping label to use to return the item either in its original packaging or a similar lightweight envelope to avoid any complications and delays with the postal service.
  • For store credit, this will be issued in a form a gift card. 

  • For exchanges, the process of selecting the exchange item can be made within the portal! 

  • International returns, we unfortunately cannot accept return requests outside of the U.S. as we can't provide shipping labels at this time. 

Non-Returnable Items: 

At this time due to the circumstances surrounding Covid-19, we made changes of certain items that cannot be returned as a safety measure. 
  • Customs and Collaborations collection products which include:
    Milestone, Push Push Crew, Fitfab, PSG, RSL, OMG, XXL, TFN, H&K, Hardcore On The Floor, Spinning Queens, Feel Good Fam, Team Tunde, SHSM, and Thunder Squad
  • Seasonal - Holiday products 
  • Final Sale items
  • Tops and Headwear: Tanks, Shirts, Sports Bras, Bandeaus, Masks, Scrub Caps, Neck Gaiters, and Headbands
  • Gift Cards


Requesting to return a product made by Miami Fitwear, but purchased from another store
We don't accept returns of any merchandise manufactured sold from another retail or wholesale source.  Each store has their own policies/terms of services and must be directed at original place of purchase.

Buy One, Get One Offers**
Items purchased from these deals, you must return both items to be issued the full amount as store credit.  

  • For returning the discounted item, you’ll receive credit of the total amount the item was purchased for.  
  • For returning the full price item, you’ll be given store credit of the amount purchased with a deduction of a half percentage based on the discount deal offer.
    • Ex. Buy One, Get One 40% Off: From the full price, the total store credit amount will be deducted by 20%. 

Shipping

U.S. Domestic Shipping

All of our products are made-to-order, and are designed, cut, and sewn in house - completely under one roof!  After our products are ready to ship, all retail orders are giving express shipping and tracking services provided by our mail carriers:

  • FedEx: 2-Day Shipping  
  • USPS Priority Mail: 2-3 Day Shipping (PO and APO Boxes Only)  

As we treat all of our customer orders with utmost importance, we understand some may want their items to come out quicker! The charge of shipping costs vary depending on the customer's selection during checkout that will inform our production team of its level of priority.

  • Standard Order ($9): This will be considered as a normal order that will take an estimate of 7-14 business days for our production to complete and prepare the package for shipment.  The cost covers the shipping and handling fee.  

  • Expedited Order ($35): Our production team will immediately begin working on this order as it will be marked as urgent! Customers can expect their order to be shipped within 1-4 business days.  Just in time for any occasion!   


International Shipping

Shipping rates for destinations outside the U.S. vary depending on location, however, are still provided with express shipping thru FedEx as usual time of arrival is within one week after shipping. 

International orders may be liable for customer and import duty, quotas, permits, VAT, product restrictions and other local requirements including UK Royal Mail HANDLING FEE.  We are not responsible for any penalties or fees imposed by your local government.  Please be sure to check with your specific country for any guidelines and regulations they might have before you place an order.

Lost/Missing Packages

If your order didn't arrive within the expected time of 2-3 business days after it shipped and haven't received any updated tracking information, please consider the following before contacting us:

  • Weather conditions or holidays that may have affected time of transit
  • Look for an attempted delivery notice from FedEx or USPS
  • Ask neighbors or relatives if they have accepted the package on your behalf

If the package cannot be located, we highly encourage you to immediately contact the mail carrier to file a claim if you believe it is lost in transit. After the shipment has left the Miami Fitwear facility, we are not responsible of any complications of the package during its travel.